Shipping Information
We strive to deliver your orders as quickly and seamlessly as possible. Please review the following shipping information to understand the expected processing and delivery times for your location.
Processing time:
Orders usually take between 1-3 business days to dispatch. During busier periods, such as Christmas, please allow up to 5 business days for dispatch.
Estimated delivery times after dispatch:
If you have chosen a tracked delivery method please see your tracking number (via email) for updates and an estimated delivery time. See below for estimated delivery times.
- UK
- 1st Class - 1-2 business days
- 2nd Class - 2-3 business days
- Tracked 24 - next business day
- Tracked 48 - 2-3 business days
- Europe
- International Standard - 3-5 business days
- International Tracked - 3-5 business days
- Rest of the World
- International Standard - 6-7 business days
- International Tracked - 6-7 business days
Taxes & Duties
Duties and customs fees may apply to customers residing outside of the United Kingdom. Customers are responsible for any taxes and duties that are incurred during delivery.
Damaged Orders
We do our best to ensure your items are well protected and delivered without issue. However, if your items do arrive damaged, please contact us here or via email (helloeggzworld@gmail.com) with pictures and we will do our best to resolve the issue as best we can. Please make sure to keep all original packaging and products to better assist our investigation.
Lost or late orders
If your order hasn't arrived, but has been marked as “delivered” please contact your shipping courier. They may be able to provide more information with your tracking number. Please also check for any delivery notices for pickup at your local post office or at your door as sometimes packages are left there.
If you have any other questions or concerns about your order, please contact us here or at helloeggzworld@gmail.com.